All new orders will be responded within 24 hours. Each order will be shipped within three business days by UPS or Fedex once payment has been received. We are not responsible for delays caused through UPS or FedEx or customs and we are also not responsible for any customs or VAT/Tax you may possibly have to pay in your country. Each watch is packed carefully in a plastic box. If the watch was damaged or broken during delivery please inform us immediately and keep all original packing.